ICF Olson is a full service customer experience agency.
That means we work in all mediums, across all channels, with one driving principle, and an unwavering dedication to your customer. We don't think in "traditional" or "digital" - we think holistically and we start with one question: "What's best for the customer?"
Because their experience of your brand, your product, and your every communication determines your success, and we've got the recognition to prove we're on to something. We've won 21 Effies, 22 SABRES, 2 CMAs, and 2 Cannes Lions, among numerous other awards.
We aren't focused on selling services. Our focus is solving problems. We don't think like marketers or consultants.